Shipping & returns

Delivery Info

Please note that we ship all over the world, and all of our shipments are fully insured and packed as well as physically possible. So don't worry :)

Or if you prefer you may still simply write, telephone, or e-mail us with your order quoting your:

  • Full Name & Address
  • Telephone No.
  • e-mail address
  • Credit Card No. & Expiry Date
  • Delivery Address (if different to above)
  • Order Details

When we receive your order we will get back to you to confirm the purchase.

Please note that any order under €80 will attract a €10 shipping surcharge

Shipping Times:

  • U.S. ...3 to 6 Weeks approx.
    72 hour air express service available on request at extra charge. Approx 20% extra.
    Minimum Charge €115
    If you have your own D.H.L. or U.P.S. a/c, then no charge
    This service sometimes attracts a duty charge upon receipt.
  • U.K. ...2 Weeks or less.
  • Rest of World. ...4 Weeks or less.

All Parcels are fully insured.

All claims for breakages or damage must be reported to us within seven days of receipt of goods.

All transactions are charged in Euro.

Currency conversion will be handled by your own bank & will be shown on your bank a/c statement.

Please note that we can engrave anything you like on any of our crystal products. We can hand sign something basic like initials..or a name & date etc.. And we can also have any image you like hand-engraved or sandblasted on to our products... (company logo, family crest, coat of arms, portrait, bulidings ..ANYTHING!!)

All pieces are hand signed "Kinsale" personally by the team. Please advise if you require the artist to also sign his own name and the year to your order.

Also, we will enclose gift card with your message if required.

V.A.T. No. IE 6589327A.
Companies Reg No. 189327
Mail Order Merchant No. 837575025 (Visa - M/Card - Amex)